If it is determined by NLD that there is a defect in the product, NLD will (at our discretion) repair or replace the product.
PLEASE NOTE: After three (3) Seasons we prorate our warranty by 50% from the date of shipment.
Cost of shipping and labor to install are not included in this warranty.
NLD is not liable for shipments which are lost, delayed or damaged in transit
If a product is suspected by the end-user to be defective, the purchaser must follow the following procedures in a timely manner (within 30 days of receipt of shipment) to ensure proper handling of the claim:
- The End-User (as defined under ‘DEFINITIONS’ below) should contact the Customer (as defined under ‘DEFINITIONS’ below) to initiate the process.
- The Customer should then contact NLD.
- Please provide the following information:
- A detailed description of the problem including symptoms, on-site analysis, questions, photos, etc.
Following the initial contact, NLD will determine if all or a sampling of the shipment must be returned for evaluation, or if digital photos and descriptions will suffice. If appropriate, an authorization will be issued for product return. Products returned without prior written authorization will be refused.