Banner Warranty Protection
Exterior screen printed banners, manufactured on Marine Acrylic fabrics in standard sizes up to 30″x 84″ and when attached with full top and bottom bracket arms, are warranted for three (3) full years from date of purchase against defects in materials and craftsmanship when installed and properly maintained on TITAN or Vintage style bracket, BannerSAVER brackets or approved alternative. Banners attached on hardware that allows the banner to “fly” at the bottom are not covered by this warranty.
During normal use, inks are covered against cracking, peeling or chipping. A normal amount of ink color fade can be expected with some ink colors due to UV exposure over extended periods (10% after year one and a total of 15% after year two). Ink colors containing florescent pigments carry no fade warranty.
Digital banners are manufactured on exterior grade 22 oz vinyl and are warranted for (3) years from the date of purchase against defects in materials and craftsmanship when installed and maintained on TITAN or Vintage style brackets or approved alternative.
Warranty does not cover:
- Damage due to wind or storms
- Damage due to improper installation
- Damage caused by installation on bracket sets not approved
- Damage caused by vandalism
- Missing banners that have fallen off or blown away
When making a claim, clients are required to:
- Send photos of the banners while they are still hanging on the pole
- Ship damaged banners back to factory if required
- Pay for return shipping of repaired or replaced banners
Banner Brackets
TITAN and VINTAGE and BannerSAVER banner hardware are warranted for (7) full years after date of installation when installed properly and secured with heavy duty banding. Warranty consideration requires the client to forward photos of the damaged bracket while still on the light pole.
Decoration Warranty
NLD warrants to the original buyer that displays and accessories will be free from defects of materials and workmanship under normal conditions of use and service (as defined under ‘DEFINITIONS’ below). This Warranty is in lieu of all other warranties expressed or implied and is extended for:
- Ten (10) Seasons (as defined under ‘DEFINITIONS’ below) on all frame trees.
- Six (6) Seasons on all other steel frames.
- Five (5) Seasons on garland.
- Three (3) Seasons on electrical wiring and UV resistant balls.
- Three (3) Seasons or 25,000 load hours, whichever comes first, on LED light strands.
- One (1) Season on all other items except those specified below.
PLEASE NOTE: This warranty does NOT apply to:
- Light bulbs or light strands, unless otherwise specified.
- Shipments in which garland is damaged due to being left too long in shipping cartons. (To minimize shipment costs, products are packed fairly tightly in cartons. They are intended to be unpacked immediately upon receipt. If they are left in the cartons for much longer than the shipment period, garland can become flattened and matted. Please consult the Care Of Ornaments instruction sheet.
Warranty procedure
If it is determined by NLD that there is a defect in the product, NLD will (at our discretion) repair or replace the product.
PLEASE NOTE: After three (3) Seasons we prorate our warranty by 50% from the date of shipment.
Cost of shipping and labor to install are not included in this warranty.
NLD is not liable for shipments which are lost, delayed or damaged in transit
If a product is suspected by the end-user to be defective, the purchaser must follow the following procedures in a timely manner (within 30 days of receipt of shipment) to ensure proper handling of the claim:
- The End-User (as defined under ‘DEFINITIONS’ below) should contact the Customer (as defined under ‘DEFINITIONS’ below) to initiate the process.
- The Customer should then contact NLD.
- Please provide the following information:
- A detailed description of the problem including symptoms, on-site analysis, questions, photos, etc.
Following the initial contact, NLD will determine if all or a sampling of the shipment must be returned for evaluation, or if digital photos and descriptions will suffice. If appropriate, an authorization will be issued for product return. Products returned without prior written authorization will be refused.
Return Policy
No merchandise returns will be accepted without prior written authorization. Return requests will be accepted for credit if submitted and approved within 30 days of receipt of shipment.
Any products returned under the following conditions will result in a 25% restocking fee and the Customer will incur freight charges:
- Customer ordered incorrect product from
- End-user did not open packaging or did not use product for its intended purpose.